Privacy policy

HOTEL DATABASE PROTECTION MEASURES AND PROTECTION POLICY

We would like to assure you that our hotel's Privacy Policy complies with the European Data Protection Regulation 2016/679 (GDPR) and the Greek implementing regulations. We will explain why your data is collected when you visit our hotel's website by booking directly, filling in the contact form or sending your details by requesting a reservation form. We will also explain how we handle your information, how we safeguard and protect your rights and how long we keep your personal information in our hotel database.

Please read this Privacy Policy carefully to understand how we will handle your personal data when you send this data using one of the methods described above.

In order to use our website or our services, you must first accept the terms and conditions of this Privacy Policy.

If you do not agree with this Privacy Policy, do not use our website or our services.

WHAT IS YOUR PERSONAL DATA AND INFORMATION WE COLLECT

When you enter your personal data to make a reservation or use our services, we will certainly ask you to provide certain personal information, such as your full name, email address, contact number, subscription and payment details.

When you visit our website, we may continuously collect information through Google Analytics or our web hosting server about the pages you have accessed or visited, as well as information about your use of our website, for example, the pages you have viewed, the website from which you came to our website or this link, changes you have made to the information you have given us and your transactions, including the use of cookies.

WHAT IS THE PURPOSE OF THE USE OF THE PERSONAL DATA OR INFORMATION?

We may use your information for the following purposes:

1. In the ordinary course of our business, in order to be able to manage your reservation provided that the processing is necessary to carry out your reservation request or your direct booking with our hotel for the provision of our services.
2. To be able to understand your personal preferences and customize the services we will provide to you as a guest of our hotel.
3. To store your data in relevant fields so that we can help you by providing you with the information you are interested in when you visit our website again.
4. Contact you and send you information about products and services that we think may be of interest to you.
5. Validate your information (and, in some cases, match it with information collected by third parties, such as travel agents and online intermediaries) to verify that the data we have is relevant and correct for our customers and also accurate in relation to the date of arrival and the level of payment for the booking. This processing is considered necessary for your booking at our hotels or for the provision of certain other services.
6. To safeguard the legitimate interests of our hotel, there is a closed circuit television to ensure the safety of our premises, staff and guests.
7. To comply with the legal obligations related to this issue.
8. We will periodically review your personal data that we have stored to ensure that it is accurate.
9. Certain personal information is required if you are going to use our services. If you do not provide such information, we will not be able to provide our services.

WHO HAS YOUR PERSONAL DATA AND INFORMATION

As part of your use of our services, you agree to disclose your personal information to the following parties:

1. With service providers and partners who process and store your data on our behalf.
2. With professional consultants of our hotel.
3. With our hotel's legal services or the police authorities.

THE POSSIBILITY OF SHARING YOUR PERSONAL DATA AND INFORMATION WITH THIRD PARTIES SUCH AS:

1. If our hotel, or our business and all of its assets are acquired by a third party or another company (in which case, personal data about customers will be one of the transferred assets).
2. If we need to disclose or share your personal data to comply with any legal obligation or to enforce or apply any relationship with you. Even to protect the rights of our hotel or the safety of our employees, our customers or others. This includes sharing information with other companies and organizations or law enforcement agencies to protect against fraud and reduce the risk of credit card theft.

We may transfer your personal data outside the European Economic Area (EEA). We will ensure that these transfers are lawful and that your information remains secure under the GDPR.

DETERMINING THE TIME OF STORAGE OF YOUR PERSONAL DATA AND INFORMATION

We retain your personal data only for as long as it is necessary for the purpose for which it is intended and in accordance with the law relating to tax or legal obligations or law enforcement in general.

WHAT ARE YOUR RIGHTS UNDER THE GDPR

1. Access to your personal data: You can request access by requesting a copy of your personal data.
2. Right of withdrawal: if you have given your consent to the use of your personal data, you can withdraw your consent at any time. Please contact us if you wish to withdraw your consent and we will delete your data in accordance with the right to erasure described below.
3. Correction: you can ask us to correct any inaccurate information about you. If you would like to update the data we hold about you, please contact us and provide the updated information.
4. Delete: you can ask us to delete your personal information. If you wish to delete the personal data we hold about you, please contact us, stating the reasons why you wish to delete your personal data.
5. Portability: You may request that we provide you with the personal information we hold about you in a structured, commonly used, machine-readable format or request that we send you your personal data structured in another database format.
6. Right to object: you can object to the processing of your personal data in accordance with this Privacy Policy. Please contact us using the information below, providing details of your objection.
7. Submitting a complaint: You can submit a complaint regarding the processing of your personal data by our hotel to the supervisory authority, which for Greece is the Data Protection Authority at www.dpa.gr

To ask questions - make complaints or exercise any of your rights under this Privacy Policy, please contact us.

SECURITY OF STORAGE OF PERSONAL DATA AND INFORMATION

We will process all your information with great care and respect and will endeavour to take all reasonable steps to keep your personal data secure once it reaches our systems and data storage. We implement best practices for data collection, storage and processing and security measures to protect against unauthorised access, modification, disclosure or destruction of your personal data and data stored on our website or database.

Please note that no one can guarantee the security of the internet and you should not consider the internet as a secure means of storing and processing your personal data and information, where we certainly do not guarantee the security of the data disclosed on the internet. Instead, we and our staff do everything we can to keep your personal data in a safe place using encryption, security and protection software. However, we ask you to understand our reasonable and reasonable efforts and, of course, you accept the inherent security risks of providing information and online online transactions where we will not hold us responsible for the breach of your personal data if it ever occurs.

CHANGES TO THE PRESENT PRIVACY POLICY

1. We may amend this privacy policy from time to time, so please check it regularly.
2. If we change this Privacy Policy, we will notify you via a notice on the home page of our website.

WAYS TO CONTACT US

If you have any questions about this Privacy Policy or our use of your personal data, please contact us at +302261 110586.